Política de reembolso

Refund & Return Policy

We want you to love what you ordered. If something isn't right, here's how we handle it:

• Returns window: you have 30 days from the delivery date to request a return.
• Condition: items must be unused, in their original packaging, and in the same condition you received them.
• How to start a return: email us at support@earthloomhome.com with your order number and reason for the return. We'll respond with next steps within 1-2 business days.
• Refunds: once we receive and inspect the returned item, we'll notify you of the approval status. Approved refunds are issued to your original payment method within 5-10 business days.
• Damaged or incorrect items: if your item arrives damaged or you received the wrong product, contact us within 7 days of delivery with a photo -- we'll send a replacement or full refund at no extra cost to you.
• Non-returnable items: items marked as final sale, and items damaged through misuse, are not eligible for return.

Shipping costs for returns are the customer's responsibility unless the item was damaged, defective, or incorrect.